Shipping policy

  • Anwen & Kind delivers Australia-wide. Due to the time-sensitive nature of hospital stays, we do not currently offer international shipping. However, if you’re located outside Australia, feel free to contact us, and we’ll assess the situation to see if we can arrange delivery on a case-by-case basis.
  • If you order before 12 p.m., we will send your parcel on the same day. 
  • We work with AusPost to deliver our parcels. 

    For standard shipping, please allow 2-4 business days.

    For express shipping, allow 1-3 business days.

  • If your parcel is being delievered to a hospital, please be aware an additional business day may be needed for internal distribution (especially for large public hospitals). Hospitals often have their own internal processes, so even if the tracking status shows 'delivered,' the parcel may still be in the hospital mail room or a nearby post office awaiting final delivery.

    We recommend checking your loved one’s estimated hospital stay before placing the order. In many cases, their stay may be shorter than anticipated.

    Please note, if you place your order before 12 p.m. on a Friday, we will send it out the same day. However, as AusPost does not deliver over the weekend, the earliest delivery will be Monday. Once the parcel arrives at the hospital, internal distribution may take an additional business day.